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Information

F.A.Q.Why Sell To Us?Contact UsAbout UsPrivacy PolicyTerms & Conditions

Frequently Asked Questions

General Questions
Payment Questions
Quality Requirement Questions
Quote Submission Questions
Shipping Questions


General
I don't live in the U.S., can I still sell you my games?
No, we currently only buy games from customers in the United States, the United States territories, and the U.S. military.

My game is not listed on your site, can I still sell it to you?
No, we will only buy games listed on our site.

Do you buy non-North American games?
No, we only buy games made for the North American market (USA and Canada).

Can I sell you more than 1 copy of the same game?
You can sell us up to 5 copies of a game, per platform, per quote.

What do you do with the games you purchase?
We sell them directly to consumers through a variety of marketplaces.

Do you have a retail location?
No, we do not have a retail location and we do not sell our inventory to or through any retail location.



Payments
How can I be compensated for my games?
We pay cash for your games. We will transmit the payment to you through Paypal or cashier's check. Note that there is a $0.90 surcharge for shipping and handling if you wish to be paid by check. Check payments are processed and shipped by Wells Fargo and are guaranteed, prepaid cashier's checks.

How long will it take for me to be compensated for my games?
We will send payment for your games within 24 hours of when we receive them. If you select to be paid by Paypal, then you will receive your payment almost instantly. If you select to be paid by check, then it will be shipped to you via USPS first class, and you should receive it in 3-5 days depending on your location.

Can I change my payment method after I submit my quote?
Yes. Login, go to "Your Quotes", click on the quote you want to edit, then click on "Edit" under either "Payment Method" or "Payment Address".

What is the largest amount you've paid someone in a single instance?
Several thousand dollars.



Quality Requirements
Case Condition:
We will not accept games without cases for non-cartridge-based systems (PS2, PSP, Xbox, Dreamcast, Gamecube, etc.). The game case must be in adequate condition to protect the game. This means the case must hold the game securely on the spindle. Broken cases are fine as long as they still hold the disc securely. Stickers on cases are fine. We will accept game cartridges (N64, GBA, etc.) without their original boxes with no penalty.

Game Cover Condition:
We will not accept games that are missing case covers. This applies to all disc-based games, and PSP. Cartridge-based games (DS, GBA, etc) will be accepted without cases and case covers without deduction. We will accept games with marked out or removed UPCs with no deduction.

Manual Condition:
We will deduct $0.50 from the value of the game if its manual is missing. Flat fee, regardless of the value of the game.

Disc/Cartridge Condition:
The Disc itself must be in playable condition. That means that at no point while playing the game does it skip or crash. Light scratches are fine as long as the game remains playable. Severe damage to the label, or a missing label will result in the rejection of cartridge-based games.



Submitting A Quote
Can I add more games to a quote after I've submitted it?
No, but you have 2 options. You can include the additional games and we will add them to the value of the quote when we receive your shipment, or you can submit an additional quote with the extra games and we will process both quotes and issue a combined payment.

How can I check my quote status?
You can check the status of your quote by logging into your account and viewing your previously submitted quotes. Also, whenever the status of one of your quotes changes, you will be notified by email.

How are rejected games handled?
If any of the games in your quote are rejected for failing to meet quality requirements or otherwise, then they will be returned to you immediately using the address associated with your account at no cost.



Shipping
Where should I ship my games after submitting my quote online?
After you have submitted your quote online and received the confirmation email, you should ship your games to the following address (which is also included in the confirmation email):

SellUsedGames.com
PO BOX 203840
Austin, TX 78720

NOTE: If you are using UPS or Fedex for package delivery please use the street address listed in your quote confirmation email. Please be sure to write your quote number somewhere on the outside of the package to expedite payment for your games.

Will you pay for my shipping costs to send items to you?
If your quote total is $30 or more we will provide you with a USPS mailing label to ship your items for free. If you choose not to use our shipping label we also provide the option of a cash reimbursement of your shipping costs based on USPS Media Mail rates. More details here.

I have a lot of items. Can I have more than 1 shipping label?
You can generate additional shipping labels if your quote is eligible. Login to your account, click on "Your Quotes" in the member section on the left of the screen, then select the quote you wish to print more labels for. If your quote is eligible there will be a link at the top of the page that says "Print An Additional Shipping Label". You are given 1 shipping label per $100 worth of items you sell.

I don't want to use your pre-paid USPS shipping label. Will you reimburse my shipping costs?
We will reimburse your shipping costs if your quote total is $30 or more. The reimbursement will be based on standard USPS media mail rates, regardless of the shipping method you use. We will accept shipments from all carriers. Feel free to use whatever tracking and confirmation you wish.

Can I ship my DVDs I sold through Sell-DVDs.com in the same box as my games I sold through SellUsedGames.com?
Yes. Write the quote numbers for both quotes on the outside of the box. You can also combine shipments using our pre-paid USPS label without problems.

Does the USPS label you generate include delivery confirmation?
Yes. The delivery confirmation number is given in your quote confirmation email and can also be seen on your quote status page. You can check delivery of your shipment by entering the number at usps.com. In rare cases when the USPS server cannot verify your return address you may be given a shipping label without delivery confirmation. This can be confirmed by the lack of a barcode on the label.

My delivery confirmation status says "There is no record of this item".
This is normal. The status of the package will frequently not be updated until the evening of the day the package is delivered.

Can I purchase insurance on my shipment if I'm using your USPS shipping label?
Yes. Take the shipment to a USPS branch and speak to an employee.

How do you recommend I ship the games to you?
We accept shipments from all carriers. Package your items securely by filling empty space in the box with filler material. Recycle a box or purchase one from Staples/UPS/Fedex/OfficeMax/etc. Do not use Priority Mail flat-rate boxes with our pre-paid shipping label.

What if my shipment to you is lost?
SellUsedGames.com is not responsible for lost packages. Please consult the shipping company you used about their policies regarding lost packages. We accept responsibility for shipments only when they have been delivered and are in our possession.


If you have any questions that weren't addressed here please feel free to email us.

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